FAQ


When will my order will be shipped?

  • The production time of our personalized products is between 7 to 12 days.
  • You will receive an email confirmation once your order is shipped

 

When will I receive my order?

Considering the handling, the production and the shipping time, the delivery time is around 14 business days for orders placed in Europe.

 

Is it possible to track the order?

Of course, you will receive an email with the tracking link once the product is shipped from our warehouse.

 
Can I change or cancel my order?

If you wish to change or cancel your order, you can do so within 24 hours after your order. After that timeframe, we are unable to cancel or change the order.

Please, leave us an email:

support@uniquego.com

 

 

How can i get a refund?

We cannot refund personalized products. If you wish to get a refund on a personalized product, you will have to cancel your order within 24 hours after it is placed so it doesn’t go into production.

However, if you ordered a non-personalized product like a gift box, you have 15 days after you receive your item to send it back for a refund.

Here is our refund policy where you will find the return address: https://uniquego.com/pages/returns-and-refunds-policy

 

How can i contact you?

Here is our support email:

support@uniquego.com

 

We assure you to answer all questions in the shortest possible period of time.